Privacy Policy – Infinity Celebrancy Privacy Policy
Introduction
This privacy policy sets out how AG Investments (VIC) Pty Ltd as Trustee for Thorpe Family Trust (Trading as Infinity Celebrancy) handles your personal information.
Infinity Celebrancy provides services for Weddings, Funerals, and allied celebrant services.
Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information. Sensitive information is a sub-set of this and includes medical and health information.
Our privacy policy is based on openness. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.
Our website may contain links to third party websites. We are not responsible for the privacy policies of any third-party websites. We recommend that you review the privacy policy of each website you visit.
Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
make a product or service enquiry;
order a product or service;
make a product complaint or enquiry;
‘contact us’ through our website using an on-line form or by telephone;
complete an application or enter into an agreement;
receive a visit from one of our representatives;
subscribe to one of our mailing lists;
correspond with us, including by email;
participate in one of our on-line surveys;
contact us via any of our social media forums.
The type of personal information you may typically provide to us includes the legal details required on the ‘Notice of Intended Marriage’ which includes your name, occupation, usual place of residence, conjugal status, birthplace, date of birth, children and parents’ names. Infinity Celebrancy will also require contact details, passport details or a birth certificate, driver’s license, and or identity card.
By providing your personal information to Infinity Celebrancy in this way, including by completing on-line forms and email, you agree to the collection of that information in accordance with this privacy policy.
We collect personal information from you for several reasons, including to:
sell and deliver our products and services to you;
respond to your questions or requests for information;
manage enquiries or complaints;
improve our services;
assist us forecast the future demand for our products and services;
send you direct marketing material electronically or by post;
analyse our website usage;
enhance the content of our website and our social media platforms;
keep a record of our dealings with each other; and
comply with legal obligations.
If you do not provide us with your personal information, we may not be able to provide you with these services.
You can generally visit our website without telling us who you are or revealing other personal information. However, remaining anonymous or using a pseudonym is not an option if it is impracticable for us to communicate with you that way or if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.
Sensitive Information
If relevant to the supply of goods or services, we may also collect health and medical information about you This information will only be used in order to provide you with the goods or services you have requested.
If you share photographs of yourself and/or your child with us, we reserve the right to post these on our website and other social media forums with a respectful commentary. If you include other persons in these photographs, you should ensure they have consented to this use.
Otherwise, we will only collect sensitive information from you (e.g. relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences, criminal record) if:
you have given express consent to us to do so and the information is reasonably necessary for us to carry out our functions or activities;
the use of this information is required or authorised under Australian law or a court or tribunal order; or
the information is necessary for the establishment, exercise, or defence of a legal claim.
Social Media
To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, SnapChat and Instagram. If you connect to these third-party social networking services, you are authorising Infinity Celebrancy to access and use certain information from your social network profile. You adjust your privacy settings to control who has access to your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
Unless you advise us otherwise, images from your ceremony may be used on social media, on sites such as, but not limited to, Facebook, Instagram and LinkedIn
Disclosure to Third Parties
Infinity Celebrancy recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
you have given us your consent to do so (in particular with regard to any disclosure of sensitive information including medical or health information);
it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information.
you would reasonably expect us to disclose it for a related purpose; or
we are required to do so by law.
Other organisations which may receive your personal information may be involved in or conduct ancillary services supporting our business, including:
mailing, shipping or courier operations;
information technology services, including website development and hosting;
legal, auditing, accountancy or other professional services;
our insurance services;
website usage analysis
We take reasonable steps to ensure that these third parties respect privacy obligations in relation to the protection of your personal and sensitive information.
Direct Marketing
We may use personal information about you for the primary purpose of providing you with our services. We may also use it for other purposes for which you might reasonably expect us to use that information. This includes sending you information about new products, services and special offers by post, telephone or any form of electronic communication (providing you with the option to ‘opt-out’ at any time). You authorise us to use any email address or other contact information you provide to us at any time for this purpose. Image use.
Cross Border Disclosure
If we disclose personal information in countries outside Australia, we will only do so in compliance with applicable data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.
Website data and cookies
When you visit our website the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information on how visitors to the site use it and the pages that may be of most interest. This information may be used to provide users of your computer with information that we think may interest them. If you choose, you could be able to configure your computer so that it disables “cookies” or does not accept them.
Security
The security of your personal information is of great importance to us, and we will use all reasonable endeavours to:
keep your personal information secure in a combination of secure computer storage, hard copy files and other access-controlled records; and
ensure your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided unless a legal exception applies.
Access and Correction
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.
You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.
Queries and Complaints
If you have any queries relating to our privacy policy, would like more detail as to our privacy practices or believe that a breach of this privacy policy may have occurred, you may contact our privacy policy by email, post or telephone as follows:
The Privacy Officer
AG Investments (Vic) P/L, 48 Highett Rd Hampton, Victoria 3188
P: +61 (0402786449)
E: info@infinitycelebrancy.com.au
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Privacy Commissioner on 1300 363 992.
Updates
From time to time, Infinity Celebrancy policies will be reviewed and may be revised. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website at www.Infinitycelebrancy.com.au You will be deemed to have consented to such variations by your continued use of the site or our services following such changes being made